This agreement outlines the terms and conditions for the supply of investigative services by RIVICA Investigations & Covert Solutions Pty Ltd as agreed upon with you, hereinafter referred to as ‘the client’

RIVICA Investigations & Covert Solutions Pty Ltd reserve the right to change or alter any agreed services without notice, where it is believed the changes are necessary to prevent compromising the investigation or for the safety of our staff.

Fees

  1. Investigative services are billed at the rate of $100 per hour (plus GST), or part thereof, with a minimum of four (4) hours per deployment, per agent. Billing time starts and finishes from our charge out point, Melbourne GPO, 250 Elizabeth Street, MELBOURNE. Discount is offered to clients who require surveillance services over a number of days and are prepared to pay upfront prior to commencement of the surveillance investigation. 10% discount for over 20 hours surveillance, 15% discount for over 50 hours surveillance and 20% discount for over 100 hours surveillance.
  2. The Client agrees to reimburse RIVICA Investigations & Covert Solutions Pty Ltd all travel expenses billed at a rate of $0.85 per kilometres, (calculated from Melbourne GPO), any parking costs, and any toll charges as incurred.
  3. Any work carried out by RIVICA Investigations & Covert Solutions Pty Ltd on a public holiday at the client’s request will be billed at the agreed rate plus 25%. A list of quoted items will be provided before work is commenced.
  4. Additional services may attract additional costs and will be payable by the client. RIVICA Investigations & Covert Solutions Pty Ltd will endeavour to discuss these items with the client beforehand where possible.
  5. A retaining fee of 50% of the initial quoted services, or the sum of $500 (whichever is the greater) is payable by the client before RIVICA Investigations & Covert Solutions Pty Ltd will commence any investigations.
  6. If the services of RIVICA Investigations & Covert Solutions Pty Ltd are required within seventy-two (72) hours of us accepting the client’s assignment, then payment of the first day will be paid in full before the assignment is commenced.
  7. RIVICA Investigations & Covert Solutions Pty Ltd reserves the right to withhold all data and reports generated until full payment has been made by the client.
  8. RIVICA Investigations & Covert Solutions Pty Ltd will invoice the client the balance outstanding on a weekly basis unless otherwise agreed upon and all invoices will be paid in full within seven (7) days of receiving the invoice. A late fee of 5% of the total invoice amount will be added to the total balance outstanding at the end of every calendar month along with any addition third-party collection agency costs if incurred.
  9. Court Fees – If any RIVICA Investigations & Covert Solutions Pty Ltd staff are required to attend court on behalf of an investigation or any services carried out on behalf of the client, the client will be billed at $125 per hour per operative (plus GST), with a minimum of five (5) hours billable. If courtroom appearances will be longer than five (5) hours, a flat rate fee of $1000 per day will be payable. Courtroom appearance fees are to be paid seven (7) days in advance when booked with the investigator. If court appearances are cancelled within seventy-two (72) hours of the appearance, the full scheduled fee will be payable for the day/s booked.
  10. All payments and retaining fees will be invoiced to the client are to be paid to RIVICA Investigations & Covert Solutions Pty Ltd by the due date, either via credit card, or by electronic funds transfer.

 

Contractors

  1. The client agrees that RIVICA Investigations & Covert Solutions Pty Ltd may, at its discretion, use other sub-contracted investigators to carry out some or all the scope of works detailed where required, and the client understands that they will be liable for the hourly rate of the additional investigators. RIVICA Investigations & Covert Solutions Pty Ltd will endeavour to provide notice of these situations in advance, but it may not always be possible.

 

Cancellation

  1. If the client cancels work within twenty-four (24) hours of the requested commencement, they will be liable for a minimum of 4 hours of the standard hourly rate ($100 x 4 = $400 plus GST) for each operative arranged to work.

 

Verbal Updates

  1. The client agrees that verbal updates are not possible while engaging in investigation works, but a verbal update will be provided within twenty four (24) hours of the data being collected.

 

Interference

  1. The client agrees that they will not, nor will any friend, relative, colleague, employee or agent of the client, in any way, interfere with the investigation process.

Interfering with the investigation process includes but is not limited to:

  • Calling RIVICA Investigations & Covert Solution Pty Ltd staff during an investigation
  • Driving or visiting in or around a site that is under surveillance by RIVICA Investigations & Covert Solutions Pty Ltd
  • Instructing RIVICA Investigations & Covert Solutions Pty Ltd on processes and methodologies to use to perform the scope of works

Disclaimer

  1. The risk of losing a subject during a surveillance tasking is affected by the time of the day, the road traffic conditions and restrictions, and the awareness of the subject of surveillance methodologies. The client understands that the fees for services are not contingent on the outcome or results of the information collected, but solely for the attempt of collecting said information. RIVICA Investigations & Covert Solutions Pty Ltd makes no warranties or guarantees of any kind, express or implied as to the results of this investigation. The client understands that the nature of surveillance investigation is that a desired outcome is not and cannot be guaranteed.
  2. Information gathered by RIVICA Investigations & Covert Solutions Pty Ltd may not be favourable to the client. If this is the case, all information, including information that may not be favourable to the client, will be treated the same, and if courtroom appearances or presentation of evidence is required, all information, including information that may not be favourable to the client, will be presented in whole.

 

Accuracy of Information

  1. The client understands that the accuracy of information is not always guaranteed, and although every care and effort is exercised to ensure all information is relevant and accurate, this may not always be the case. The full fee schedule is still payable if the investigator has made best efforts to provide accurate data.

 

Use of Information

  1. The client agrees that they will not use any information provided by RIVICA Investigations & Covert Solutions Pty Ltd to commit, or allow to be committed, any crime or wilfully bring harm to any persons or company via either negligence or malice.
  2. The client agrees that there are no legal orders in place that may be breached by engaging RIVICA Investigations & Covert Solutions Pty Ltd in the scope defined above.

 

Confidentiality

  1. The client agrees to keep all information provided by RIVICA Investigations & Covert Solutions Pty Ltd private and only disclose it to parties who have a legitimate need to know and only with RIVICA Investigations and Covert Solutions Pty Ltd written consent.

 

Law

  1. All applicable laws in the areas the works are done will govern the work performed by RIVICA Investigations & Covert Solutions Pty Ltd. This is not negotiable, and RIVICA Investigations & Covert Solutions Pty Ltd reserves the right to refuse any or all parts of a job if it is believed that any laws will be breached.

 

Data Storage

  1. All client data will be stored on encrypted storage until which time it is presented to the client, or where applicable, presented in a courtroom. After this time, all data will be considered no longer required, and will be deleted.
  2. All reports, photographs and video footage will be uploaded to the RIVICA Investigations & Covert Solutions Pty Ltd cloud drive. On commencement of the investigation, the client will be provided a unique and secure folder within the RIVICA Investigations & Covert Solutions Pty Ltd’ cloud drive, where all relevant information relating to the client’s investigation will be accessible.
  3. All observations of operatives involved in any surveillance operation will be recorded in contemporaneous notes in line with Victorian evidentiary rules and legislative requirements, and will be retained by RIVICA Investigations & Covert Solutions Pty Ltd. If there is a requirement for the observations of our operatives to be used in any future court or hearing process, RIVICA Investigations & Covert Solutions Pty Ltd can produce a full typed surveillance log for this purpose and billed at the rate as per paragraph 9.
  4. All video footage and images will be captured and recorded in line with Victorian evidentiary rules and legislative requirements to maintain the integrity and continuity of evidence if so required later.

 

Disclaimer

  1. The client understands that RIVICA Investigations & Covert Solutions Pty Ltd provides absolutely no warranties or guarantees of any of the information provided, and any compensation due to loss or harm caused by RIVICA Investigations & Covert Solutions Pty Ltd or any information provided by RIVICA Investigations & Covert Solutions Pty Ltd is limited to the cost of providing the service.

 

Special conditions.

  1. As agreed by RIVICA Investigations & Cover Solutions Pty Ltd. Refer to RIVICA Investigations & Covert Solutions Pty Ltd Surveillance quote.

Signed :

Dated:

Please print and keep for your records



 

To confirm your acceptance of this agreement, please complete your details below.

I agree with the above Service Agreement terms and conditions