Forensic capture of social media and web content Service Agreement

This agreement outlines the terms and conditions for the supply of investigative services by RIVICA Investigations & Covert Solutions Pty Ltd as agreed upon with you, hereinafter referred to as ‘the client’
RIVICA Investigations & Covert Solutions Pty Ltd reserve the right to change or alter any agreed services without notice, where it is believed the changes are necessary to prevent compromising the investigation or for the safety of our staff.

Fees

1. Preservation of web page content or a social media profile or page is $795 (plus GST) for each site, page or profile, and is payable prior to commencing the capture.

2. As part of the preservation service, RIVICA Investigations & Covert Solutions Pty Ltd will :-

  • Capture online evidence from social media accounts and websites provided by the client
  • Expand the social media discovery and capture entire Facebook or Twitter timelines as requested
  • Export content as searchable PDFs and provide a searchable timeline.
  • Store captures directly to their computers, maintaining full digital chain of custody during collections

3. Any work carried out by RIVICA Investigations & Covert Solutions Pty Ltd on a public holiday at the client’s request will be billed at the agreed rate plus 50%. A list of quoted items will be provided before work is commenced.

4. Additional services may attract additional costs and will be payable by the client. RIVICA Investigations & Covert Solutions Pty Ltd will endeavour to discuss these items with the client beforehand where possible.

5. RIVICA Investigations & Covert Solutions Pty Ltd reserves the right to withhold all data and reports generated until full payment has been made by the client.

6. RIVICA Investigations & Covert Solutions Pty Ltd will invoice the client the balance of any outstanding fees on a weekly basis unless otherwise agreed upon and all invoices will be paid in full within seven (7) days of issuing the invoice. A late fee of 5% of the total invoice amount will be added to the total balance outstanding at the end of every calendar month along with any addition third-party collection agency costs if required.

7. Court Fees – If any RIVICA Investigations & Covert Solutions Pty Ltd staff are required to attend court on behalf of a capture or any services carried out on behalf of the client, the client will be billed at $125 per hour per operative (plus GST), with a minimum of five (5) hours billable. If courtroom appearances will be longer than five (5) hours, a flat rate fee of $1000 per day will be payable. Courtroom appearance fees are to be paid seven (7) days in advance when booked with the investigator. If court appearances are cancelled within seventy-two (72) hours of the appearance, the full scheduled fee will be payable for the day/s booked.

8. All payments and retaining fees will be invoiced to the client are to be paid to RIVICA Investigations & Covert Solutions Pty Ltd by the due date, either via credit card, Paypal or by electronic funds transfer. Please note that if payment is made using electronic fund transfer, then the capture will not be conducted until funds have been received and cleared in the designated account.

Contractors

9. The client agrees that RIVICA Investigations & Covert Solutions Pty Ltd may, at its discretion, use other sub-contracted investigators to carry out some or all the scope of works detailed where required, and the client understands that they will be liable for the hourly rate of the additional investigators. RIVICA Investigations & Covert Solutions Pty Ltd will endeavour to provide notice of these situations in advance, but it may not always be possible.

Disclaimer

10. The client understands that the fees for services are not contingent on the outcome or results of data collected, but solely for the attempt of collecting said data. RIVICA Investigations & Covert Solutions Pty Ltd makes no warranties or guarantees of any kind, express or implied as to the results of this investigation. The client understands that the capture of the content will only be relevant to the time the capture was is made.

Accuracy of Information

11. The client understands that the accuracy of data is not always guaranteed, and although every care and effort is exercised to ensure all data is relevant and accurate, this may not always be the case. The full fee schedule is still payable if the investigator has made best efforts to provide accurate data.

Use of Information

12. The client agrees that they will not use any information provided by RIVICA Investigations & Covert Solutions Pty Ltd to commit, or allow to be committed, any crime or wilfully bring harm to any persons or company via either negligence or malice.

13. The client agrees that there are no legal orders in place that may be breached by engaging RIVICA Investigations & Covert Solutions Pty Ltd in the scope defined above.

Confidentiality

14. The client agrees to keep all information provided by RIVICA Investigations & Covert Solutions Pty Ltd private and only disclose it to parties who have a legitimate need to know.

Law

15. All applicable laws in the areas the works are done will govern the work performed by RIVICA Investigations & Covert Solutions Pty Ltd. This is not negotiable, and RIVICA Investigations & Covert Solutions Pty Ltd reserves the right to refuse any or all parts of a job if it is believed that any laws will be breached.

Data Storage

16. All client data will be stored on encrypted storage until which time it is presented to the client, or where applicable, presented in a courtroom. After this time, all data will be considered no longer required, and will be deleted.

17. Any reports, photographs and video footage will be uploaded to the RIVICA Investigations & Covert Solutions Pty Ltd Dropbox. On commencement of the investigation, the client will be provided a unique and secure folder within the RIVICA Investigations & Covert Solutions Pty Ltd’ Dropbox, where all relevant information relating to the client’s investigation will be accessible.

Disclaimer

18. The client understands that RIVICA Investigations & Covert Solutions Pty Ltd provides absolutely no warranties or guarantees of any of the information provided, and any compensation due to loss or harm caused by RIVICA Investigations & Covert Solutions Pty Ltd or any information provided by RIVICA Investigations & Covert Solutions Pty Ltd is limited to the cost of providing the service.

Special conditions.

21. As agreed by RIVICA Investigations & Cover Solutions Pty Ltd.

Signed :

Dated:

Please print and keep for your records

To confirm your acceptance of this agreement, please complete your details below
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